North Raleigh Mobile Veterinarian is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.  The statement was last updated on Nov 2, 2024. Updates to this privacy statement will be reflected on this web page.  

By using the Service, you agree to the terms of this Policy. North Raleigh Mobile Veterinarian reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.

Through the use of the Service, North Raleigh Mobile Veterinarian will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, and the content of the text messages that you send to us.

We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) if necessary, contact you with important messages.

Each message that you send through the Service is stored. We retain these messages on servers owned by third parties.

We will not rent or sell your Personal Information to other companies or individuals. We may use or disclose such information in any of the following limited circumstances:

• We have your consent. For example to contact your primary veterinarian to update their records, or to coordinate with our cremation partner.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

North Raleigh Mobile Veterinarian takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).

We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit sensitive personal or identifying information to other users.

A mobile user might opt-in by:

• Initiating a text conversation with North Raleigh Mobile Veterinarian is consent to receive text messages from us.
• Or text START to our phone number.

North Raleigh Mobile Veterinarian's third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out of receiving text messages by texting “STOP” to our phone number.

The Service is not intended for children under 13, and North Raleigh Mobile Veterinarian does not knowingly collect information from children under the age of 13.

Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By contacting us, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to contact us.

North Raleigh Mobile Veterinarian requires that users of this service be limited to US residents only. Dr. Burroughs is limited to serving patients within the state of North Carolina.

If you have any additional questions regarding this Policy, please feel free to Contact Us