Please let us know, prior to a vaccine appointment, if your pet has had a previous adverse reaction to vaccines. Vaccine reactions are uncommon in pets, but certain breeds are predisposed. We can work together to select the most appropriate vaccine protocols and to take steps to avoid an adverse reaction. After any vaccine appointment, please be prepared to monitor your pet at home for several hours. You will be looking for vomiting, diarrhea, facial swelling, hives, seizures, collapse, etc. Again, these types of reactions are very rare. If any of these symptoms are noted, please call us immediately or take your pet to the nearest emergency clinic for prompt care.
If your pet becomes extremely fearful, defensive or aggressive when new people come to your home, then it is unlikely that we will have a successful visit without sedation. If you are not sure, please contact us prior to scheduling an appointment. We may be able to try oral sedatives first, rather than going straight for injectable sedation. If we know your pet has issues we can arrange for you to give your pet a pill (for anxiety), a few hours before your appointment. Please note, if we arrive at your scheduled appointment and are not able to complete services due to aggression, you will be charged the full exam fee and travel fee ($99).
Cats should be kept indoors and secured in a small room or bathroom for a couple of hours prior to the scheduled appointment. Outdoor cats should be brought inside many hours prior to the appointment. Please note, if we arrive at your scheduled appointment and your pet cannot be located or secured within 15 mins of arrival, you will be charged the full exam fee and travel fee ($99) and your appointment will be rescheduled.
Your pets do not need to be fasted for bloodwork. Please feed meals at regular times on the day of an appointment. It is helpful if you do not take pets out for a potty break for several hours before the appointment. This will allow us the opportunity to collect urine if needed. Your pets will also appreciate it if you could retrieve a small stool sample (teaspoon sized amount from the liter box or on the morning walk) in a sandwich bag to give to us. This will eliminate the need for us to get a fecal sample with a fecal wand which will make your pets happier.
We accept cash, debit, and credit cards (Visa, MasterCard, American Express). Payment in full is due at time of services.
Please provide at least a 48 hr notice if you need to reschedule an appointment. If you cancel/reschedule your appointment with less than a 48 hr notice, then you will be charged a $50 reschedule fee. If we show up for a scheduled appointment and you are not there, this will be treated as a no show appointment and you will be responsible for the full exam fee and travel fee ($99) and we may require a deposit to hold any future appointments.